MEET OUR TEAM

We provide great services because we hire great talent

Jeff Peterson

President

As C2C’s President, Mr. Peterson brings a wealth of experience in establishing and maintaining healthcare operations with a culture of striving for excellence and a focus on quality, productivity and continuous improvement. He is a licensed attorney with more than 38 years of senior leadership experience. Mr. Peterson is a West Point graduate and U.S. Army veteran. Mr. Peterson holds a Master’s degree in Business Administration from Boston University and his Juris Doctor degree is from the University of Maryland.

Nicholette Warner

Program Director

Ms. Warner is the Program Director of C2C Innovative Solutions, Inc. Part B South QIC jurisdiction. She provides day-to-day operational leadership, strategic planning, and oversight of operations and quality. Ms. Warner has over 32 years of experience in Medicare Part A and B operational experience to include leadership roles in prior authorization, provider enrollment, appeals, claims, correspondence, and customer service. Warner holds a Bachelor of Science degree in Business Administration from California Coast University.

Brian Stotler

Program Director

Mr. Stotler is the Program Director of C2C Innovative Solutions, Inc. Part B North QIC jurisdiction. Brian has over 22 years of project and inventory management experience in the Medicare, Medicaid and private insurance industries, 15 of which have been in senior leadership positions for Medicare claims and appeals processing. He has successfully built and managed various high-level complex projects and high-performing organizations, including implementations for the first Part A QIC, Medicare Claims Processing, the DME QIC and, most recently, the establishment and implementation of the Formal Telephone Discussion Demonstration. In each of these program director roles, he designed and managed project plans for business implementation, staffing strategies, quality management, communication campaigns and protocols for large-scale inventory contracts, including the end-to-end adjudication for Medicare claims, appeals and telephone inquiries. He was recognized as the MSW Scholar of the Year from Florida State University, where he earned his Masters’ Degree in Clinical Social Work. He is a certified training facilitator for Covey’s 7 Habits of Highly Effective People and The Speed of Trust.

Sheri Souers

Program Director

Ms. Souers is the Program Director of C2C Innovative Solutions, Inc. Part A East QIC jurisdiction.  She provides day-to-day operational leadership, strategic planning, and oversight of operations and quality.  Ms. Souers has over 30 years of experience in Medicare which includes over 10 years of senior leadership in multiple Qualified Independent Contractor task orders. She also has over 20 years of leadership experience in Medicare Part A cost report reimbursement. Ms. Souers is certified as a Project Management Professional through the Project Management Institute and holds a Bachelor of Science in Business Administration from Central Michigan University and a Master of Business Administration from Columbia College.

Fabian Alzate

Compliance & Ethics Officer

Mr. Fabian Alzate is C2C’s Compliance & Ethics Officer with overall day-to-day operational responsibility for the compliance and ethics program since 2011. Mr. Alzate is a Certified Compliance & Ethics Professional (CCEP) and has been for nearly a decade. He has over 15 years of Medicare Contractor experience and over 30 years of management and leadership experience, including a successful 9-year career as a U.S. Naval Officer/Naval Aviator. He is responsible for the development and implementation of strategies for all components of the compliance program. Fabian has reporting responsibility to the Board of Directors and Audit and Compliance Committee regarding all aspects of C2C’s Compliance & Ethics Program.

Dalana Cheney

Program Director

Ms. Cheney provides day-to-day operational leadership, strategic planning, and oversight of operations and quality.  She holds a Bachelor of Science in Nursing from the University of South Alabama and a Master of Business Administration from Columbia College. Ms. Cheney has over 20 years of experience in nursing which includes over 10 years of Medicare Part B/Durable Medical Equipment operational experience in appeals, quality, medical record review, congressional inquiries, correspondence, and Administrative Law Judge hearings. Ms. Cheney has over 11 years of leadership experience, seven of which have been in senior leadership positions for the Medicare appeals program

Dr. Frank Delli Carpini

Chief Medical Director

Dr. Frank Delli Carpini is C2C’s Chief Medical Director and the Medical Director for the QIC Part B South task order. Dr. Delli Carpini is a board-certified practicing physician with more than 25 years of medical director experience, 33 years of healthcare experience and 19 years of Medicare experience. He oversees C2C’s Medical Directors, physician panel, and quality review team.  Dr. Delli Carpini is a seasoned leader with a broad range of experience in Medicare Fee-for-Service, Medicare Part C, Medicaid Managed Care, Medicare Parts A and B, and Independent Review Organization (IRO) Operations.

Lisa Hanson

General Counsel

Ms. Hanson is General Counsel for C2C and provides day-to-day operational and attorney leadership in C2C's ALJ Appeals Department and QIC participation in ALJ hearings for all task orders held by C2C.  Lisa has over 20 years of legal experience in health care and administrative law and holds a Bachelor of Science degree from Colorado State University and a Juris Doctor from Western Michigan University Cooley Law School.

Mariela Chang

Director of Business Implementation

Ms. Chang is the Director for Business Implementation for C2C and provides day-to-day project leadership, strategic planning, and oversight of C2C projects and its proposal development process. She  has over 18 years of experience in Medicare Part A and B processing to include roles in project management, proposal development and IT application development. Ms. Chang holds a Bachelor of Science degree in Accounting and Computer Science from the Florida State University.

Chris Clough

Director of Business Development

Mr. Clough is responsible for developing and executing the corporate strategy and defining future lines of business, and serves as the lead company growth strategist ensuring long-term business success.  He provides oversight of all business development, capture, business partners, and joint ventures initiatives.  Chris has over 20 years of business development experience in both the commercial and federal healthcare sectors.   

"Overall, given the substantial volume of workload was above
the original SOW estimates…C2C has demonstrated an ‘exceptional’
timeliness of performance of activities as outlined in the SOW.”

- C2C CMS Client

Contact:
Schedules:

GSA Schedule 36

GSA Professional Services Schedule (PSS)

Accreditations:

ISO 9001: 2015 Registered

URAC Internal/External

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DUNS:

929125818

NAICS Codes: 

541611, 541612, 541614, 541618, 541990, 923120, 524291, 524298, 561110, 561421, 561439, 561499, 518210, 621111, 923140